Job Description

Client Support and Problem Solving

• Provide support to clients by addressing inquiries and ensuring alignment and satisfaction among both external and internal stakeholders.
• Collaborate with internal teams to offer effective solutions, ensuring the delivery of exceptional client service and satisfaction.

Strategic Relationship Building

• Establish and strengthen professional relationships with clients and partners to foster trust and collaboration.
• Arrange strategic personal or group outreach initiatives to develop and sustain relationships that are beneficial for the business.
• Plan and execute networking events, workshops, or client appreciation gatherings that create opportunities for meaningful interactions and reinforce strong partnerships.

Client Care and Gift Coordination

• Organize and coordinate thoughtful gestures, such as personalized gifts, to show appreciation and reinforce positive client relationships.
• Manage efforts to nurture client loyalty and build a strong foundation of trust and engagement.

Feedback and Performance Evaluations

• Collect and analyze client feedback through surveys, discussions, or other methods for internal evaluation purposes.
• Monitor project performance to ensure alignment with client expectations and identify areas for improvement.

New Client Pitches

• Manage the end-to-end process of pitching to new clients, from understanding briefs and gathering insights to compiling high-quality proposals.
• Ensure timely, professional, and compelling submissions that align with client needs and objectives.

Opportunity Management and Inquiry Handling

• Respond promptly to inquiries received via websites, social media platforms, or other communication channels.
• Actively seek and evaluate new business opportunities to drive growth and success for the agency.